hiy baji Frequently Asked Questions

hiy baji requires a government-issued photo ID to complete KYC verification — your Bangladesh National ID card (NID), passport, or birth certificate are all accepted. You will also need to submit a recent proof of address (such as a utility bill or bank statement dated within the last three months) and, in some cases, a selfie holding your ID. KYC is mandatory before your first withdrawal is processed and typically takes 24–48 hours to review once documents are submitted.

You can reset your hiy baji password in seconds using the "Forgot Password" link on the login page. Enter your registered email address and a reset link will be sent to your inbox within a few minutes. Click the link, create a new secure password (at least 8 characters combining letters, numbers, and symbols), and you will be back inside your account. If you no longer have access to your registered email, contact our support team at [email protected] for identity-verified account recovery.

No — hiy baji strictly permits one account per player. Duplicate accounts are detected automatically during registration and KYC review. If multiple accounts are found linked to the same person (same name, NID, mobile number, or device), the additional accounts will be closed and any associated balances may be forfeited in line with our Terms & Conditions. If you have accidentally created a second account, contact support immediately to consolidate your accounts without penalty.

To permanently close your hiy baji account, email [email protected] with the subject line "Account Closure Request" from your registered email address. Include your full name and account details for identity verification. Any remaining balance will be withdrawn to your registered payment method before the account is closed. Account closure is processed within 48 hours of identity confirmation. If you are considering closure because of gambling-related concerns, our team can also walk you through self-exclusion options as an alternative.

bKash deposits on hiy baji are credited instantly in the vast majority of cases — typically within 30 seconds to 2 minutes of completing the transaction. If your deposit has not appeared after 10 minutes, check your bKash transaction history to confirm the payment went through, then contact our 24/7 support team at [email protected] with the bKash transaction ID and we will resolve it promptly. Deposits are available in Bangladeshi Taka (৳) and there are no fees charged by hiy baji for bKash deposits.

The minimum deposit on hiy baji is ৳200 BDT, and the minimum withdrawal is ৳500 BDT. These thresholds apply across all supported payment methods including bKash, Nagad, Rocket, and Upay. There is no maximum deposit limit imposed by hiy baji, though your payment provider (e.g., bKash daily transaction limits) may apply their own caps. For withdrawals, the maximum single transaction amount and any daily limits are detailed in the account settings section.

hiy baji supports a wide range of payment methods tailored for the Bangladesh market: bKash, Nagad, Rocket, and Upay for mobile money transfers; Visa and Mastercard for international card payments; and bank transfers via Dutch-Bangla Bank, BRAC Bank, IBBL (Islami Bank Bangladesh Limited), City Bank, and Sonali Bank. All transactions are processed in Bangladeshi Taka (৳ BDT). Mobile money methods (bKash, Nagad, Rocket) are the fastest and most popular choice for Bangladeshi players.

Nagad withdrawals from hiy baji are typically processed within 1–4 hours once your account KYC has been verified and the withdrawal request has cleared our internal review. During peak hours (Bangladesh Standard Time, UTC+6 evenings), processing may take slightly longer. Bank transfer withdrawals generally take 1–3 business days depending on your bank. hiy baji does not charge withdrawal fees, but your payment provider may apply standard transaction charges on their end.

A pending withdrawal on hiy baji is most commonly caused by one of three things: your KYC documents have not yet been fully verified, there is an active bonus with an unmet wagering requirement attached to your balance, or the withdrawal is undergoing a standard fraud-prevention review. Log in to your account to check the status and any pending verification tasks. If the request has been pending for more than 24 hours without explanation, email [email protected] with your withdrawal reference number for an immediate update.

hiy baji does not charge any platform-side fees on deposits or withdrawals. Your full deposit amount is credited to your account, and your full withdrawal amount is sent to your chosen payment method. However, third-party providers such as bKash, Nagad, Rocket, or your bank may apply their own standard transaction fees as per their published rates. hiy baji recommends checking your payment provider's fee schedule if you notice any discrepancy between the amount you requested and the amount received.

hiy baji offers an extensive range of cricket betting markets covering BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC tournaments, and bilateral series featuring the Bangladesh Tigers. Available markets include match winner, top batsman, top bowler, total runs (over/under), number of sixes, innings score, method of dismissal, live in-play betting, and outright tournament winner. Odds update in real time during live matches, and all markets settle according to official match results announced by the relevant cricket board.

Yes — hiy baji is fully optimised for mobile play on both Android and iOS devices. The mobile web version runs smoothly on any modern smartphone browser (Chrome, Firefox, Safari) without requiring an app download. All games including live cricket betting, slots, and live casino tables are available in mobile view with touch-optimised controls. For the best experience, use a stable internet connection — a 4G or Wi-Fi connection is recommended for live dealer games and in-play cricket betting.

All slot games available on hiy baji are provided by certified third-party game studios including Pragmatic Play, Microgaming, NetEnt, and other reputable providers whose RNG (Random Number Generator) systems are independently audited for fairness. Each game's theoretical Return to Player (RTP) percentage is published in the game information panel — most slots on hiy baji carry an RTP between 94% and 97%. Players can trust that outcomes are random, unmanipulated, and consistent with the published game mathematics.

hiy baji's live casino section is powered by industry-leading providers including Evolution Gaming and Ezugi, offering a full suite of real-dealer games streamed in HD. Available titles include Live Blackjack, Live Roulette, Live Baccarat, Live Andar Bahar, Live Teen Patti, Crazy Time, Lightning Dice, and a range of game-show format titles. Tables are available around the clock in multiple stake ranges, including lower-limit tables suited to players placing bets in smaller BDT amounts.

If a cricket match on hiy baji is abandoned, cancelled, or interrupted without a result being declared by the governing body, all bets on that match will be voided and your stake will be refunded in full to your hiy baji balance. For matches that are reduced in overs due to weather (e.g., a DLS-method result), bets settle on the official result as declared by the umpires and match officials. Specific settlement rules for each market type are detailed in the Sports Betting Rules section of our Terms & Conditions.

hiy baji offers a welcome bonus to newly registered players who make their first qualifying deposit — the current offer provides a percentage match on your initial deposit up to a specified BDT cap, which you can find on the Promotions page after logging in. To qualify, your first deposit must meet the minimum threshold (typically ৳500 BDT or more) and the bonus must be claimed within 7 days of account registration. Welcome bonuses are subject to wagering requirements before any winnings derived from the bonus can be withdrawn.

A wagering requirement (also called a playthrough requirement) means you must place bets totalling a specified multiple of the bonus amount before any winnings generated from that bonus are eligible for withdrawal. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in qualifying bets before withdrawing bonus-related winnings. The exact wagering multiplier, eligible game contribution rates, and time limits for each bonus are stated clearly in the individual promotion's terms and conditions on hiy baji.

Yes — hiy baji periodically offers free spins as part of welcome packages, reload bonuses, and seasonal promotions (for example, during Eid, Pohela Boishakh, or BPL season). Free spins are typically awarded on selected Pragmatic Play or Microgaming slot titles and carry a fixed value per spin in BDT. Winnings from free spins are credited as bonus funds and are subject to wagering requirements. Check the current Promotions page after logging in for the latest free spin offers available to your account.

hiy baji operates a tiered loyalty programme that rewards consistent players with escalating benefits as they move through the membership levels. Higher tiers unlock perks including cashback on net losses, faster withdrawal processing, elevated deposit and withdrawal limits, access to exclusive promotions, and a dedicated personal account manager. Loyalty points accumulate automatically as you place real-money bets across cricket, slots, and live casino. Full details of the programme structure, tier thresholds, and reward redemption are available in the VIP section of your account dashboard.

No — bonus funds and any winnings generated from bonus funds cannot be withdrawn until the applicable wagering requirement has been fully met. However, your real-money balance (funds you deposited that are not part of an active bonus) remains withdrawable at any time. If you choose to withdraw before completing a wagering requirement, the active bonus and any bonus-derived winnings will be forfeited. hiy baji clearly separates real-money and bonus balances in your account dashboard so you always know exactly where you stand.

hiy baji is a safe and reliable platform that uses industry-standard SSL (Secure Sockets Layer) encryption to protect all data transmitted between your device and our servers — the same security standard used by major banks and e-commerce platforms. Player funds are held separately from company operating funds, and all financial transactions are processed through verified payment partners including bKash and Nagad. hiy baji's games are supplied by certified providers whose RNG systems are independently audited for fairness, giving every player confidence in the platform's integrity.

The minimum age to register and play on hiy baji is 18 years. This is a strict policy with no exceptions — players must be 18 years or older to open an account, make deposits, place bets, or participate in any promotion. hiy baji verifies player age through our KYC document review process, which requires a government-issued ID (Bangladesh NID, passport, or birth certificate). Any account confirmed to belong to a person under 18 will be closed immediately and all deposited funds returned.

If you feel that gambling is having a negative impact on your life, hiy baji makes it straightforward to self-exclude. Email [email protected] with the subject line "Self-Exclusion Request", stating your preferred exclusion duration (6 months, 12 months, 5 years, or permanent). Your account will be suspended within 24 hours, all marketing communications will stop immediately, and any remaining balance will be returned to you. Self-exclusion is a confidential process — you will not be judged, and our support team is trained to handle these requests with care and respect.

Yes — hiy baji allows you to set daily, weekly, and monthly deposit limits in BDT on your account at any time. Limits take effect immediately when you reduce them. If you request an increase to an existing limit, a mandatory 24-hour reflection period applies before the higher limit becomes active — this is intentional and designed to prevent impulsive decisions. To set or adjust deposit limits, contact our support team at [email protected]. Loss limits and wager limits are also available on request at no cost.

hiy baji employs multiple layers of data security to protect your personal and financial information. All connections are secured with SSL/TLS encryption, preventing interception of data in transit. Payment information is handled exclusively by our certified payment partners (bKash, Nagad, Visa, Mastercard) and is never stored on hiy baji's own servers. KYC documents are held securely in encrypted storage and accessed only by authorised personnel during the verification process. Your data is never sold to third parties, as detailed in our Privacy Policy at hiy-baji.com/privacy-policy.